Emergence of RPA in India – In Discussion with Yogesh Choudhary, Founder & CEO of Radiant Web Technology

Indian Business Express

Q. What is Robotic Process Automation?

Robotic Process Automation, also known as RPA is a software program which helps to automate tasks that humans carry out. These tasks are basically performed by software robots or bots and are used in repetitive, boring clerical tasks which include human error and inefficiency, when performed manually. 

As Robotic Process Automation carries out tasks in less time and with greater accuracy, organizations are adopting it to become more efficient. 

 

Q. What are bots in RPA?

RPA Bots are basically digital workforce that performs the tasks which are assigned to them by automation developers. RPA bots can perform tasks and interact in the same way as a human worker would. A bot is highly accurate and efficient in its work. 

 

Q. Why are organizations considering adopting RPA? 

Without any human intervention and errors, RPA can be programmed to carry out all the daily repetitive tasks for example : data entry, reports, generating information, etc. Thus, by reducing time and errors with the help of automating tasks using RPA, companies have realized that to step into this technology dominated era, RPA is beneficial for the betterment of the organization and to improve its efficiency and to increase their ROI (Returns on Investment). At Radiant Web Technology, we have worked with different scale and size of the companies and we have witnessed significant results when it comes to their operations and have seen contribution of RPA in companies growth also. 

 

Q. What are some examples of applications of RPA?

Initially, financial sector (banks, insurance companies, investment companies, etc.)  was the only sector to use RPA in its operations, but now that organizations have known more about it and its importance, it is being used in several industries, and not just finance, for example ; Human Resources, Healthcare, Telecommunications, Fashion industry, Construction, Food industry, etc. 

 

Q. Is RPA very expensive?

There is no fixed amount of money that is required for the implementation of RPA, because it varies as it is affected by a lot of factors. For starters, the cost of RPA depends on the complexity of the bot and whether only a single process has to be automated or multiple operations. 

Also, obviously the cost for the implementation of RPA will be different from one vendor to the other. 

And not only this, there are some other costs as well to be incurred if a company plans to implement RPA, which includes :- Cost of development, Operating costs, Cost of maintenance, Infrastructure costs, etc. 

 

Q. How long does it take to fully implement a robotic system? 

Just like the cost of RPA, the time taken for fully implementing a robotic system depends on several factors. The factors to be taken into consideration are : the complexity of the software (depending on the type of operations to be executed), the number of automations, the goals or production, etc. 

 

Q. Is RPA similar to Artificial Intelligence? If not, what is the difference? 

Most people mistakenly believe that RPA and Artificial Intelligence are somewhat similar, but there exists a difference between them. RPA is a software robot which automates repetitive tasks that humans do manually. Whereas, AI or Artificial Intelligence is a form of technology for the simulation of human intelligence. Therefore, RPA and AI are not similar, but have different and complementary capabilities. 

 

Q. Can small companies benefit from RPA too? 

Absolutely! There is no restriction for RPA to be implemented in companies depending on their size. Irrespective of the size of companies, RPA can be implemented to achieve better results, great efficiency and saving the useful time and efforts. Small companies or businesses can gain a lot of benefits from RPA and can easily get rid of inefficiency. Though at the same time at Radiant Web Technology we don’t serve small size companies, it’s just a strategic decision. 

 

Q. Does RPA have a future in India?

It can be seen that technologies like Robotic Process Automations are growing across the country and are being used in almost every type of industry.  

The RPA market in India is definitely growing and research tells us that in future as well, it is expected to grow at a decent rate. 

Moreover if we talk about RPA in relation to the employment sector, although there has been controversy that RPA is eliminating the human workforce but if we dig into facts, it has been known that as RPA is growing in the business sector, new opportunities for employment are being created. 

Thus, RPA will continue to expand and take strong roots in India in future too and I am happy to tell you that Radiant Web Technology has partnered with renown companies across the globe for RPA and also providing them onshore and offshore solutions for RPA.